Refund policy

Return & Refund Policy

At Eclipse, we specialize in high-performance night vision binoculars and related optical equipment. Due to the nature of these products and the logistics involved in fulfillment, please review this policy carefully before placing an order.

All Sales Final

All sales are considered final once an order is placed. We do not offer refunds for change of mind, accidental orders, or items that meet personal expectations differently than anticipated.

Eligible Issues (Resolution Available)

We will review and resolve issues only in the following situations:

• The item arrives damaged during shipping
• You receive the incorrect item or variant compared to your order

To be eligible, you must contact us within 48 hours of delivery and provide clear photo and/or video evidence of the issue, including the product and original packaging.

If an issue is verified, we will offer one of the following at our discretion:
• Replacement
• Store credit
• Refund

The resolution method will be determined based on the situation and verification provided.

Non-Refundable / Non-Returnable Situations

We do not accept returns, refunds, or cancellations for:

• Change of mind after purchase
• Incorrect address provided by the customer
• Orders already in transit or delivered
• Shipping delays caused by carriers
• Failure to arrive by a specific date
• Items damaged due to misuse, improper handling, or normal wear
• Products that differ slightly in appearance due to lighting, screen resolution, or manufacturing variations

Return Conditions (If Applicable)

If a return is approved:

• The item must be unused and in original packaging
• Return instructions will be provided by our support team
• Unauthorized returns will not be accepted

Damaged items typically do not need to be returned once sufficient proof is provided.

Shipping & Carrier Responsibility

Once an order has been shipped, responsibility for transit times and delivery rests with the carrier. While we work closely with our fulfillment partners, shipping delays may occur due to carrier volume, weather, or other factors beyond our control.

Agreement

By completing a purchase on our website, you confirm that you have read, understood, and agreed to this Return & Refund Policy in full.

Contact

For questions regarding orders or approved issues, please contact us at:

hello.contacteclipse@gmail.com